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General Questions

Answers to our frequently asked questions

How It Works

Questions about how to order your No-Cost COVID-19 OTC test kits.

How are at-home COVID-19 tests free?

On Jan. 10, 2022, the Federal Government announced guidance requiring commercial insurance companies and group health plans to cover the cost of at-home diagnostic tests, also known as over-the-counter (OTC) COVID-19 tests, without the involvement of

How do I contact customer support?

Please reach out to our Customer Success team at [email protected] or via the live chat button for any questions you have. Due to the overwhelming demand for COVID-19 OTC tests across the country, we are experiencing higher than normal call and ema

How many tests am I allowed to get for free?

You will receive 8 individual At-Home over-the-counter COVID-19 tests free because Health plans are required to cover 8 COVID-19 OTC tests per person per month.

Why should a customer consider purchasing an at-home COVID-19 test versus going to a local testing site for free?

These tests provide convenient at-home testing intended for use by individuals with or without symptoms. These options provide customers with safe access to testing that can be conducted in the convenience of their homes.

How often should I test myself?

COVID-19 serial testing occurs when one person tests themselves multiple times for COVID-19 on a routine basis, such as every day or every other day. By testing more frequently, you may detect COVID-19 more quickly and reduce the spread of infection.

What is a self home test for COVID-19?

Self-home test also known as “Over the counter test” is used for the detection of COVID-19 and gives out a rapid result regardless of your vaccination status. No symptoms are required to take this test.

If I already ordered at-home COVID-19 tests from another source, can I still receive tests from Your eTest as well?

No, you cannot request at-home COVID-19 tests if you have received them in the last 30 days from any other company or source, or else you may be charged.

What is an Emergency Use Authorization (EUA)?

The United States FDA has made at-home COVID-19 tests available under an emergency access mechanism called an Emergency Use Authorization (EUA). The EUA is supported by the Secretary of Health and Human Services' (HHS) declaration that circumstances

I have questions about COVID-19

If you have questions about COVID-19 or have tested positive, please check out the CDC guidelines and seek attention from your doctor if needed.